Frequently Asked Questions

We specialize in mid-market to enterprise brands (typically $2M+ in annual ecommerce revenue) across diverse categories including health & wellness, pet supplies, food & beverage, beauty, home goods, and more. Our clients range from emerging DTC brands expanding to marketplaces to established retailers optimizing their digital channels.

We offer performance-based partnerships aligned with your business goals. Pricing varies based on services required, number of marketplaces managed, and monthly revenue volume. We typically work on a monthly retainer basis with transparent fee structures and no long-term contracts required. Contact us for a custom quote based on your scope.

Most clients see measurable improvements within 60-90 days. Initial optimizations (catalog improvements, campaign restructuring) can show impact within 30 days. Significant revenue growth typically materializes in months 3-6 as we implement full strategies including inventory optimization, seasonal planning, and advanced advertising tactics. Long-term partnerships averaging 4.5 years demonstrate our ability to drive sustainable, compounding growth.

No. We operate on month-to-month agreements because we believe in earning your business continuously through results. Our average client relationship lasts 4.5 years - 3x the industry average - not because they're locked in, but because we consistently deliver value.

We manage all major marketplaces including Amazon (Seller Central and Vendor Central), Walmart.com, Target Plus, TikTok Shop, Chewy, Costco Next, Instacart, and Shopify for DTC. Our team has platform-specific specialists for each marketplace, ensuring deep expertise rather than generic management.

Yes. Our full creative studio provides marketplace-optimized photography and video production, A+ Content creation, Brand Store design, listing copywriting, and all visual assets. All creative is designed specifically for marketplace success - not just aesthetically pleasing, but conversion-focused and platform-compliant.

We offer both full-service marketplace management and standalone advertising management. However, we find that integrated approaches deliver better results - when advertising, operations, and content teams work together, performance compounds. We can discuss flexible service packages based on your needs.

iDerive is our proprietary analytics platform that unifies data across all your marketplace channels, advertising platforms, and DTC sites. It provides real-time performance dashboards, automated reporting, anomaly detection, and cross-channel attribution - giving you a single source of truth for all ecommerce metrics.

Yes. Every client works with a dedicated account team including a senior account manager and platform-specific specialists (advertising, operations, creative). Our 1:3 client-to-expert ratio ensures you receive personalized attention - not the 30+ client loads common at larger agencies.

Communication cadence is customized to your preferences. Standard packages include weekly email updates, bi-weekly strategy calls, and monthly business reviews. You'll also have direct Slack/email access to your team for urgent needs. Larger accounts may have daily check-ins during peak seasons.

Absolutely. We integrate with your existing tech stack including ERPs, inventory management systems, accounting software, and CRM platforms. Our iDerive platform is designed to complement (not replace) your existing tools by providing unified analytics and workflow automation.

We support that transition directly. We provide full documentation of strategies, campaign structures, creative assets, and operational processes. Many clients start with full-service management and transition to our advisory/support model as they build internal teams. We'd rather help you build your team than lock you into ours — whether that means running everything or working alongside your internal team.

Our team includes specialists with deep expertise in FDA regulations, AAFCO guidelines (pet food), CPSIA requirements (children's products), and platform-specific policies. We review all product copy, advertising claims, and creative assets to ensure compliance while maintaining persuasive messaging. We've helped 30+ health brands scale without suspensions.

Yes. We have extensive experience with account reinstatement, including policy violation appeals, intellectual property disputes, and performance metric improvement plans. While prevention is always better than cure (we proactively monitor account health), we're equipped to handle reinstatement when needed.

Yes. Systematic fee auditing and reimbursement recovery is included in our Seller Central management. Clients typically recover $15,000-$50,000 annually in fees for lost or damaged inventory, overcharged fees, and other discrepancies that Amazon doesn't automatically refund.